Refund policy
REFUND & RETURN POLICY
Last updated: September 5, 2026
Solesterius, operated by FT LLC, offers both digital products and physical products.
Refund and return eligibility depends on the type of product purchased.
DIGITAL PRODUCTS
Because digital products are delivered electronically and cannot normally be physically returned after delivery or access, digital purchases are generally non-returnable once successfully delivered.
However, please contact us if:
• You did not receive your digital product.
• The file is corrupted or cannot be accessed.
• You received the wrong digital product.
• You were charged more than once for the same purchase.
• The digital product delivered is materially different from the product described at the time of purchase.
Where appropriate, we may restore access, provide a replacement file, correct the order, or issue a refund.
PHYSICAL PRODUCTS
Physical products may be eligible for return within 30 days after confirmed delivery.
To qualify for a standard return, the product should generally be:
• In the same condition in which it was received.
• Unused or substantially unused.
• In its original packaging where applicable.
• Accompanied by sufficient order information to identify the purchase.
RETURN AUTHORIZATION
Please contact us before returning any physical product.
Because our products may be fulfilled by different third-party fulfillment partners, the correct return location may depend on the product and fulfillment provider.
Do not send returns to FT LLC's registered business address unless we specifically instruct you to do so.
After your return request has been reviewed, we will provide the appropriate return instructions where applicable.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your physical order after delivery.
If your product arrives damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible.
Please provide:
• Your order number.
• A description of the issue.
• Photographs of the item and packaging where applicable.
After reviewing the issue, we may provide a replacement, reshipment, or refund depending on the circumstances.
RETURN SHIPPING
For standard returns that are not caused by a product defect or fulfillment error, the customer may be responsible for return shipping costs.
For verified damaged, defective, or incorrect products, we will provide an appropriate resolution and may cover reasonable replacement or return shipping costs where applicable.
REFUNDS
Approved refunds are issued to the original payment method used for the purchase.
After a refund has been issued, the time required for the funds to appear depends on the customer's bank, card issuer, or payment provider.
Original shipping charges are generally non-refundable unless the order qualifies for a full refund because of a defect, fulfillment error, or other applicable reason.
ORDER CANCELLATIONS
Digital products may be delivered automatically shortly after successful payment and may not be cancellable once delivery or access has occurred.
Physical orders may sometimes be cancelled before fulfillment begins.
Because physical orders may be transmitted to third-party fulfillment partners shortly after purchase, cancellation cannot be guaranteed once processing has started.
CONSUMER RIGHTS
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.
CONTACT
If you experience a problem with an order, please contact us through the Contact page on solesterius.com so that we can review the issue.
Solesterius
Operated by FT LLC