Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: September 5, 2026
Solesterius, operated by FT LLC, offers both digital products and physical products. Delivery methods and timeframes depend on the type of product purchased.
DIGITAL PRODUCTS
Digital products, including ebooks, guides, audio materials, meditations, digital bonuses, app-related access, and other downloadable content, are delivered electronically.
Digital products are sent to the email address provided during checkout or made available through the access method described on the relevant product page.
No physical shipment is made for products clearly identified as digital products.
Digital delivery normally occurs shortly after successful payment. In some cases, delivery may take longer because of payment verification, email filtering, technical delays, or incorrect customer information.
If you have not received your digital order, please check your spam, junk, promotions, and other email folders.
If you still cannot locate your order, contact us through the Contact page on solesterius.com and provide your order number and the email address used during checkout.
PHYSICAL PRODUCTS
Physical products sold by Solesterius may be manufactured, printed, fulfilled, and shipped directly to customers by independent third-party suppliers, print-on-demand providers, fulfillment partners, and shipping carriers.
Depending on the product, fulfillment may be handled by different partners and from different fulfillment locations.
Solesterius does not operate a customer-facing retail location or company-owned warehouse for these orders.
PROCESSING TIMES
Physical orders generally require approximately 2–5 business days for processing before shipment.
Certain print-on-demand, custom, or supplier-fulfilled products may require additional processing time.
Where a substantially different processing timeframe applies, it may be stated on the relevant product page.
ESTIMATED DELIVERY TIMES
After dispatch, estimated delivery is generally:
United States:
Approximately 7–20 business days
Canada:
Approximately 7–20 business days
United Kingdom and Europe:
Approximately 7–20 business days
Other supported international destinations:
Approximately 10–25 business days
These timeframes are estimates and are not guaranteed delivery dates.
Delivery may be affected by the fulfillment location, shipping carrier, customs processing, public holidays, weather, local postal services, or other circumstances outside our direct control.
TRACKING
When tracking information is provided by the fulfillment partner or carrier, it will be sent to the customer by email.
Please allow several business days after dispatch for tracking information to begin showing movement.
MULTIPLE SHIPMENTS
Products within the same order may occasionally be fulfilled by different partners.
As a result, an order may arrive in multiple packages or on different dates.
CUSTOMS, DUTIES, AND IMPORT TAXES
International shipments may be subject to customs duties, VAT, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these fees are the responsibility of the customer.
Solesterius does not control fees imposed by local customs or tax authorities.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information.
If you notice an error in your shipping address, contact us as soon as possible.
Because orders may be transmitted to fulfillment partners shortly after purchase, we cannot guarantee that an address can be changed once processing has begun.
LOST OR DELAYED PACKAGES
If an order has significantly exceeded the estimated delivery timeframe, please contact us.
We will review the available tracking information and, where appropriate, work with the relevant fulfillment partner or carrier to investigate the shipment.
A delayed shipment does not automatically mean that the package has been lost.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your physical product arrives damaged, defective, incomplete, or materially different from what you ordered, contact us through our Contact page.
Please provide your order number and photographs of the item and packaging where applicable.
After reviewing the issue, we may provide an appropriate replacement, reshipment, or refund.
CASH ON DELIVERY
Solesterius does not offer cash on delivery unless such an option is specifically displayed during checkout.
Available payment methods are shown at checkout.
CONTACT
For questions regarding an order, delivery, or tracking, please contact us through the Contact page on solesterius.com.
Solesterius
Operated by FT LLC